Customer Service / Call Center

What is Offshore and Back-Office Outsourcing?

Offshore and Back-Office Outsourcing (OBO) is a strategic approach that combines “offshoring” and “outsourcing,” enabling companies to leverage the advantages of both business models. This approach allows organizations to transfer certain operations to other countries while minimizing the risks and costs associated with establishing and managing an overseas entity.

At KAP, we manage essential functions such as recruitment and deployment, office and premises management (when necessary), legal compliance, and payroll processing. This enables companies to concentrate on their core competencies. Our OBO services are designed to facilitate business growth, support larger ventures, and provide a competitive edge by significantly reducing operational costs.

With KAP as your partner, you can streamline your operations and focus on what truly matters—driving your business forward.

 

Outsourcing customer support services is a strategic way to ensure that your customers can always reach your business. Let us help you set up a comprehensive communication support system designed specifically to meet your needs.

Why?
• Cost savings: Outsourcing can be more cost-effective than hiring and training an in-house team.
• Scalability: Outsourcing providers can quickly scale up or down to meet changing customer demands.
• Expertise: Specialized providers offer expertise in customer service best practices and technologies.
• 24/7 support: Outsourcing can enable companies to offer round-the-clock customer support.
• Language Expertise: KAP offers multilingual customer support, enabling you to serve customers in multiple languages and reach a wider global audience.
• Improved Customer Satisfaction: By outsourcing customer service to KAP, you can improve customer satisfaction by providing consistent, high-quality support.
• Focus on Core Business: Outsourcing customer service allows you to focus on your core business activities, driving growth and innovation.
• Reduced Administrative Burden: Outsourcing customer service can reduce the administrative burden on your internal staff, allowing them to focus on more strategic tasks.

Types of customer service outsourcing:
• Call center outsourcing: Handling customer inquiries via phone calls.
• Email support: Responding to customer inquiries via email.
• Chat support: Providing real-time assistance through online chat.
• Social media management: Monitoring and responding to customer interactions on social media platforms.